Call Center Supervisor

We Are Hiring – Call Center Supervisor

A leading Aesthetics Clinic is seeking a Call Center Supervisor to join our team.

Requirements:

• Previous experience in call center management within an aesthetics/dermatology clinic (mandatory).
• Fluency in Arabic & English (spoken and written).
• Strong leadership and team supervision skills.
• Excellent communication and customer service abilities.
• Ability to monitor KPIs and prepare reports.

Responsibilities:

• Supervise and guide the call center team to ensure smooth operations.
• Monitor call quality and ensure high standards of patient care.
• Manage schedules and daily workflows.
• Train and support the team to achieve performance targets.

Location: Dubai

Apply now by sending your CV to: hebah.om@dr-nsmc.com

Job Type: Full-time

Salary paid: AED 5,000.00 per month

Application Question(s):

• Do you have previous experience working in a call center, beauty department, or dermatology clinic? Please describe your previous duties.

education:

• Bachelor’s degree (preferred)

Experience:

• 4 years: 1 year (required)

the language:

• English (required)
• Arabic (required)

dr.ahmed@dr-nsmc.com

Required Call Center Operator to work in Dubai, United Arab Emirates for all Nationalities.

Full job description

The American University in the Emirates is searching for an excellent Call Center Operator who will address and resolve inquiries, complaints, and concerns, ensuring high levels of satisfaction while maintaining the university’s reputation for excellent service. The role involves actively listening to students, empathizing with their challenges, and providing timely solutions.

Salary Range: AED 4,000 to 6,000 (subject to experience) with additional benefits

Qualifications & Experience

• Bachelor’s degree in any field from an accredited university
• 1-3 years of experience in customer service or a related field
• Call center training or experience is preferred
• Must be bilingual (speaks English and Arabic fluently)

Skills / Training / Knowledge

• Very high degree of independence, responsibility, and judgment
• Maintains a professional image and relationships with faculty/students and all stakeholders
• Must maintain confidentiality
• Effectively resolves daily matters independently
• Strong customer service orientation
• Excellent verbal and written communication skills in both English and Arabic
• Effective time management skills
• Ability to handle multiple tasks and prioritize effectively

Job Description