Job vacancies at (Rotana Hotels & Resorts) in Dubai, UAE

Employer: Rotana Hotels & Resorts
City of work: Dubai
Country of work: UAE
Job type: Full-time
Number of vacancies: 1
Expected salary: Not specified

Job Title: Reservations Agent

Required qualifications :

Obtain a diploma or degree in the field of hospitality.
Previous experience in hotel reservations.
Computer skills and ability to use relevant computer systems.
Proficiency in written and spoken English, additional language skills are an added advantage.
Customer focus and ability to interact in a professional and friendly manner.
Proactive, dynamic and easy-going personality.
Ability to work independently within a structured environment.
Teamwork skills and taking responsibility.
Adapting to change and recognizing differences.
Good understanding of job requirements and focus on customer satisfaction.

Responsibilities :

Process and confirm guest room reservations made via telephone, letter or fax.
Enter all reservations into the computer system, recording necessary information, and dealing with inquiries, complaints and requests related to reservations.
Stay informed of all promotions in and around the hotel, and follow established procedures for processing all room reservations, rates, confirmations and hotel facilities.
Demonstrate comprehensive product knowledge, understanding of pricing structure and application of pricing management.
Maintain a reservation archiving system and prepare reports as requested by the reservations manager or supervisor.
Promote and maintain good public relations and try to increase business.
Maintain accurate condition of rooms at all times.
Ensure all incoming calls are answered according to Rotana standards, enter information received via fax and check incoming emails on an ongoing basis.
Organize visa applications for guests as per hotel policy and increase sales whenever an opportunity is identified.

How to Apply: Apply Now